Guest Management (Guest Approval Process)

This tab allows admins to view all (pending, approved, declined) guests, and go through the approval or denial process. 

This process is only enabled if the option for Requires Guest Approval is set to 'true' in the user group settings for the respective group.

Once enabled, you can use the following steps to test/use this process - 

• Login to a student account and add a new guest
• Notice the text at the top of the guest list. This may be changed under Settings > Content > Guest List Requires Approval
• Once a guest has been added to the user account, the guest should have an Approval Status of Pending
  • For users, if you try adding the guest to a request now, they will not appear
  • For admins, find the guest on the Guest Management Admin page (use the Guest Status filter to finding pending guests)
  • Check the box next to the guest and use one of the selections at the top of the list to approve or decline the guess
• Once the guest has been approved, users may add them to a ticket request

There are also email templates that may be edited for the guest approved and declined.