FAQs

What is a general ticket request vs. a compliance ticket request? 

General tickets are for excess capacity ticket requests, and compliance tickets are for any users that require approval for their requests. 

I made a user account on the backend and requested a ticket, but I don't see how I approve the guest on the backend? Is there an approval process?

This is heavily dependent on the user group this user is assigned to - 

If the user group requires compliance (that option is set to 'true'), then all approvals for this can be made in the 'compliance ticket requests' tab of the backend. 

If the user group does not require compliance, then these requests are technically automatically approved, and added into the 'general ticket requests' tab of the backend. If there is a request made here that should not be there, or is technically “denied” by the ticketing staff, you’ll need to delete the request from the list, and then the user will not receive further communication on this request. 

The ‘transfer’ tab isn’t displaying on the frontend. How can I enable that?

To adjust this, go to schedule/roster management>user group management>edit group, then change the ‘transfer tickets’ option to ‘true.’ Once done, the ‘transfers’ tab will display in user accounts. Once a transfer request has been made, these will display in the ‘guest allowance transfers’ tab on the admin side.

How do we add fields for information we need to collect from users?

Fields can be added or edited by going to system management>form fields, then either use the ‘new field’ option, or use the filters to edit specific fields. These can be added for either guest fields, or ticket fields. 

I added a game to the schedule, but how can it be visible for users to submit ticket requests?

A game can be marked active by going to schedule/roster management>game management>edit game then use the ‘active for requests’ option to select the respective radio button. 

What are user groups? 

These can be setup however you prefer, or however your tickets are grouped. Groups can be assigned to a specific set of users, and also have specific ticket allotment numbers assigned to them. Ex. - student-athletes, managers, spirit squad.

On the import season schedules/roster tab, it gives us the option for a default special ticket total. What is a special ticket? 

This is for post-season games, such as the conference tournament or NCAA tournament.

A student-athlete added a guest, but misspelled their name. How do they edit this?

Guest names are not able to be edited on the frontend, but this can be done on the backend by going to schedule/roster management>user accounts then select the ‘guests’ option for the respective student-athlete, then modify the guest.